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FAQ: Why can't I reset my password?

You can log into Cintra People HR through either Single Sign on or user name and password. 


If your organisation has set up Single Sign On, they may prevent you from setting up a username and password. 


If this is the case, you will not have a password to reset and should log in with the Single Sign On buttons. 


If you are using an email address and password...


You can choose to reset your password from the login screen and you will receive an email with an invitation to do so.  Our password policy check for a sufficiently secure password and if you attempt to set a weak password you may get this error message: 



Please make sure any new password includes at least: 

  • at least one lowercase letter
  • at least one uppercase letter
  • at least one number
  • at least one of these special characters:
    • # $ ^ + = ! * ( ) @ % &
  • minimum 12 characters


Note that we never store your password, only a hashed representation of it.  We do not specify a maximum length for your password.



Administrators can now enable the use of 2 factor authentication so you will need something in addition to just an email address and password to sign in. See this article for more details:  
Two-Factor Authentication
 


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